Pay My LADWP Bill
Q. What mobile phone platforms do you support?
A. MyLA311 is currently available on iPhones and Android devices only.
A. The 3-1-1 Call Center operating hours are 8:00 am-4:45 pm daily, including weekends and all holidays except Thanksgiving and Christmas.
Q. Can I submit a service request anonymously?
A. All service request can be entered anonymously. After providing the service request details just leave the Contact Info fields blank prior to submitting your request. You can also use the Skip and Submit button to ignore the Contact Info contents and submit anonymously.
- The time to fulfill the request varies depending on the service request type, priority, and the volume of requests being handled by the assigned City Departments.
- The MyLA311 application currently offers 11 service request types which are fulfilled by 4 City Departments including the Bureau of Street Services, Bureau of Street Lighting, Bureau of Sanitation, and the Public Works / Office of Community Beautification.
- Requests may be entered using MyLA311 at any time but service fulfillment only takes place during City business hours.
Q. Where can I get a Username and Password to login to the LADWP site and pay my bill?