As summer begins to heat up in Los Angeles, Mayor Eric Garcetti today announced a new notification service to keep Department of Water and Power (LADWP) customers informed if power outages occur in their neighborhoods.
“The DWP is one of the most reliable utilities in the United States. But sometimes the power goes out, especially during our warm summer months, and it’s our job to let Angelenos know when the lights will turn back on,” said Mayor Garcetti. “As part of our ongoing work to improve and strengthen DWP’s customer service, this new text and email notification system will alert customers when outages happen in their neighborhoods and when service will be restored.”
The power outage notification service will allow LADWP customers to receive texts or emails when a power outage is reported in their neighborhood. In addition to alerts about a power outage, the DWP will also notify residents about estimated times for repairs and service restoration.
Customers have the option to choose between English and Spanish alerts, and anyone can enroll in up to three neighborhoods within LADWP’s service area. Customers can sign up through their LADWP account on ladwp.com by clicking on the “Outage Alerts” tab and following the prompts. For a short video explaining how to enroll, click here.
“Today, we are announcing a new system for directly communicating with customers about outages affecting them,” said LADWP General Manager David Wright. “Last July, Los Angeles experienced extreme heat coupled with record-breaking electricity demand that resulted in prolonged power outages. That experience brought home the need for a message alert system to better inform customers of the status of outages.”
Customers are encouraged to report outages as soon as they occur using LADWP’s improved web-based outage management system at www.ladwp.com/outages, or by calling LADWP’s Customer Service department at 1-800-DIAL-DWP. The most up-to-date information on power outages can be found on LADWP’s website or on Twitter (@LADWP).