311 Call Center
The 311 Call Center provides various options to connect to a wide variety of non-emergency City services and general City information. Some of the most popular City services can be requested by calling 311 or (213) 473-3231, emailing us at firstname.lastname@example.org, via social media, or by using the MyLA311 mobile app and website.
Aging, Department of
The Department of Aging advocates for the interests and welfare of seniors by administering programs which provide services to older adults and caregivers in the City of Los Angeles. The functions of the Department include planning, contract development, and fiscal and programmatic monitoring of senior and caregiver programs. The Department’s programs are carried out in compliance with the federal Older Americans Act and the Older Californians Act, as amended. The Department provides services directly and through contracts with community-based agencies which serve as focal points for delivery of services throughout the City.
Airports, Los Angeles World
The Los Angeles World Airports, under its Board of Commissioners, is responsible for the management, supervision, and control of all airports and airport facilities under the jurisdiction of the City of Los Angeles. These airports are: The Los Angeles International Airport (LAX); The Ontario International Airport (ONT); The Van Nuys Airport (VNY); and The Palmdale Regional Airport (PMD). These airports are among the busiest in the world.
Animal Services Department
The Department of Animal Services provides services that enable people and animals to live together in safety in the City of Los Angeles. The Department houses and cares for lost and abandoned animals in its six shelters located throughout the City, enforces animal-related laws, and acts to prevent cruelty to animals. The Department issues dog and equine licenses, collects license fees, and participates in the State rabies control program. The Department also issues cat identification tags and collects tag fees. The Department enforces the Leash Law; inspects medical research laboratories; and accepts unwanted animals.
Attorney, Office of the City
The City Attorney is elected by the people of Los Angeles to represent the City and serves as legal advisor to the Mayor, City Council, and all City boards, departments, officers and entities. As the City’s general counsel, the City Attorney provides advice and opinions on matters of municipal concern, examines contracts and ordinances as to form and legality, and is frequently called upon to interpret the City Charter, federal and state statutes, and other laws that govern Los Angeles. As the City’s chief prosecutor, the City Attorney prosecutes all misdemeanor criminal offenses and infractions that occur in the City, including domestic violence, child abuse, driving under the influence of alcohol or drugs, theft, and assault. The City Attorney’s Office is also a resource for victims and witnesses of crimes, and provides a network of referral services as well as crisis intervention and support. Additionally, the City Attorney administers a number of citywide crime prevention initiatives focused on preserving the quality of life throughout Los Angeles’ neighborhoods, including the Neighborhood Prosecutor Program and the Citywide Nuisance Abatement Program.
The City Attorney litigates all civil actions on behalf of the City and represents the City, its boards and officers in all civil trials and legal proceedings, in both state and federal court. The City Attorney advocates for the benefit of the City before the United States Congress and the State Legislature and represents the City in proceedings before the State Public Utilities Commission, the Federal Maritime Board, and other federal and state administrative bodies and committees when the City is an interested party.
Building & Safety
The mission of the Department of Building and Safety is to protect the lives and safety of the residents and visitors of the City of Los Angeles and enhance the quality of life, housing, economic prosperity, and job creation citywide. Through a timely, cooperative, and transparent process, the DEPARTMENT ADVISES, GUIDES, AND ASSISTS CUSTOMERS to achieve compliance with the Building, Zoning, Plumbing, Mechanical, Electrical, Disabled Access, Energy, and Green codes and local and State laws TO BUILD SAFE, WELL, AND FAST.
City Administrative Officer, Office of the
The City Administrative Officer (CAO) is the chief financial advisor to the Mayor and the Council and reports directly to both. The CAO conducts studies and investigations, carries out research and makes recommendations on a wide variety of City management matters for the Mayor and Council. The CAO assists the Mayor and Council in the preparation of the City budget; forecasts and manages revenue projections; plans and directs the administration of the budget; manages the City’s debt program; manages the City’s risk management program; and directs the development of work programs and standards. The CAO represents the management of the City in negotiating all labor contracts, coordinates applications for federal and state grants and claims for disaster relief, provides support for the Innovation and Performance Commission, chairs and participates on many coordinating committees, and performs other duties required by the Mayor or the Council.
City Clerk, Office of the
The City Clerk serves as the Clerk of the City Council and maintains a record of all Council proceedings; maintains the official City records and archives; administers all City elections; provides special presentations for the Council and the public, special administrative and personnel services to the Council and Mayor; and provides staff assistance to Council Committees. The City Clerk also provides a records management service for all City departments. All claims filed against the City must be received and recorded by the City Clerk.
Contract Administration Bureau (Public Works)
The Bureau of Contract Administration (BCA) is an independent quality assurance agency within the Department of Public Works responsible for providing assurance that all Public Works projects are constructed and administered in accordance with plans, specifications, agreements for work, contract provisions, State and Federal laws, and safety provisions as necessary to protect the public and achieve the desired product.
The Inspector of Public Works, through BCAs Construction Inspectors, provides legally-mandated continuous inspection of all construction of public facilities and improvements on public property and in the public right-of-way. The project administration, oversight, monitoring, and documentation provided by the BCA Inspector serves to protect the City’s (client Bureaus, Departments, and other agencies) interests in ensuring delivery of a quality product for capital improvement programs, promoting a safe work environment for the public, and providing timely payment to the contractor for work acceptably completed.
The Office of Contract Compliance (OCC) is responsible for implementing, monitoring, and enforcing Federal, State and local laws, City Ordinances, directives and policies relating to Subcontractor Outreach, Small and Local Business Programs, Unified Certification Programs, Equal Employment Opportunity, Prevailing Wage, and Minority, Women, and Disadvantaged Business Enterprises. OCC ensures that contractors comply with all applicable regulations at the time of bidding and for the duration of each contract.
Controller, Office of the City
The City Charter establishes the Controller as an elected official and gives the Controller the responsibility for serving as the auditor and chief accounting officer of the City. The Controller is required to exercise general supervision over the accounts of all officers and departments of the City, including the independent departments of Airports, Water and Power and Harbor. Under the Charter all City payments must be approved by the City Controller. The Controller also prepares the official financial reports for the City and is responsible for financial and performance audits of all City Departments and programs.
Convention & Tourism Development Department
The mission of the Los Angeles Department of Convention and Tourism (CTD) is to attract and host conventions at a world class facility with world class service, and to drive economic development and job creation by marketing the City’s unique cultural, sports, entertainment, and leisure attractions that make visiting the City of Angels an unparalleled experience.
The CTD serves as the hub for the City’s convention and tourism development strategy, and works to grow the local economy through the benefits the City receives in such areas as increased jobs, tax revenue and spending at local businesses derived from out-of-town visitors.
The CTD achieves its goals through the management of contracts with Anschutz Entertainment Group (AEG) Facilities, the Los Angeles Convention Center (LACC) private operator, and the Los Angeles Tourism and Convention Board (LATCB). Additionally CTD carries out the directives of the CTD Board of Commissioners as it advises the Mayor and Council on all policies related to tourism, marketing of the City, and the convention industry.
The LACC, owned by the City of Los Angeles and operated by AEG Facilities, hosts more than 350 events each year, attracting more than 2 million convention, trade and public show visitors. With 720,000 square feet of exhibition and 147,000 square feet of meeting room space, the LACC provides a preeminent setting for any event.
LACC is a model green facility. It was awarded the prestigious LEED-Existing Building, Operations and Maintenance (LEED-EB O&M) Gold Level Certificate by the United States Green Building Council in 2010, and was recertified at the Gold Level in 2015.
Cultural Affairs Department
The Department of Cultural Affairs (DCA) enhances the quality of life for residents and visitors by creating partnerships that leverage public funds to generate and support the arts, cultural experiences, and heritage through activities such as programming, marketing and development, grant making, communication, and building relationships with community partners. The public funds include: the City's General Fund; the Los Angeles Endowment for the Arts, a trust fund that provides support for cultural projects with proceeds from the Transient Occupancy Tax; the Arts Development Fee Ordinance, which mandates that arts fees be gathered as mitigation for new construction in the City. A Mayor-appointed Commission serves as an advisory body to the Department.
Disability, Department on
The Mayor and the City Council created the Department on Disability in 1998 to improve the quality of life for people with disabilities. The Department replaced the Office on Disability, a division of the City of Los Angeles Mayor’s Office, in response to the Rehabilitation Act of 1973. The Department is supported by a nine-member advisory commission established in 1989, in recognition of the City’s commitment to expand equal opportunities and to provide the full extent of municipal services to persons with disabilities. Transferred from the City’s Community Development Department in 2000, the AIDS Coordinator’s Office became part of the Department on Disability. As an integrated system, the AIDS Coordinator’s Office devises strategies and develops policies to address the epidemic of AIDS, and implements prevention programs in the City.
The Department on Disability is committed to ensuring full access to public employment, programs, facilities, and services under the Americans with Disabilities Act (ADA). The Department maximizes its efforts through strategic management, partnerships, community, education, legislative advocacy, training, and research for the benefit of persons with disabilities.
Economic & Workforce Development Department
Effective July 1, 2013 all business services and workforce development programs were integrated into the newly created Economic and Workforce Development Department (EWDD). The City has consolidated these programs and services in order to make for a more cost-conscious, efficient and seamless operation.
Citizens may now find information on the following business and workforce services in EWDD:
BusinessSource Centers, Cash for College, Day Labor Program, Earned Income Tax Credit, Federal Empowerment Zone, Film LA, Hire LA's Youth, Industrial Development Authority, State Enterprise Zone, Workforce Investment Board (WIB), WorkSource and YouthSource System Centers.
El Pueblo de Los Angeles Historical Monument Authority
The El Pueblo de Los Angeles Historical Monument Authority Department manages 27 historic buildings surrounding the Old Historic Plaza site of the founding of the City of Los Angeles in 1781. The Historical Monument's major attraction is Olvera Street, which is a Mexican marketplace and world famous tourist destination that has been in operation since 1930. The unique shopping area contains over seventy food service, retail, and specialty businesses. The Historical Monument has seven museums that are dedicated to interpreting the culturally diverse history of El Pueblo and the City of Los Angeles. These museums are the Plaza Firehouse Museum, the Chinese American Museum, the Avila Adobe, the Sepulveda House, the Museum of Social Justice, LA Plaza de Cultura y Artes, and the América Tropical Interpretive Center. Free docent-led tours are provided by Las Angelitas del Pueblo from Tuesday through Saturday. Numerous cultural events are conducted at various times of the year. Admission is free to all facilities, events and activities.
Emergency Management Department
The mission of the Emergency Management Department (EMD) is to provide Citywide emergency management program leadership, continuity, and direction to enable the City and its partners to respond to, recover from, and mitigate the impact of natural, manmade, or technological disasters upon its people and property. Although the Department was established in July 2000, its lineage and the City's commitment to disaster preparedness are decades old.
The Department coordinates the interdepartmental preparedness, planning, training and recovery activities of the City's Emergency Operations Organization, its divisions and all City departments. Additionally, it serves as the City's emergency preparedness liaison with other municipalities, state and federal agencies, and the private sector; and performs related education and community preparedness activities.
Employee Relations Board
The functions of the Employees Relations Board include determining representation units for City employees, arranging for election in such units, determining the validity of charges of unfair practices by management or employee organizations, maintaining lists of impartial third parties for use in the resolution of impasses, and arbitration of grievances, and acting upon requests for mediation or fact-finding in the resolution of impasses. The Board is authorized to conduct investigations and hold public hearings on all matters relating to the composition of representation units and unfair employee relation practices.
Employees' Retirement System, Los Angeles City
This Department, under its Board of Administration, is vested with the exclusive management control of the investments of the Los Angeles City Employees' Retirement Fund. Additionally, the Department is charged with the administration of provisions of the City Charter and Administrative Code relative to the retirement, disability, and death benefits provided for all City employees, except the sworn forces of the Fire and Police Departments, and the employees of the Department of Water and Power.
Engineering Bureau (Public Works)
The Bureau of Engineering, headed by the City Engineer, is primarily responsibility for the design and construction of public works projects and private development affecting the public right of way for the City. More specific responsibilities to support this include: engineering features and standards of all privately developed subdivisions and tracts; issuing permits for work; maintaining public counters for research into City records; reviewing of private projects; surveying; preparing official City maps; keeping original maps, plans, profiles, field books, estimates, records and other data relating to the public works with which the Bureau is concerned.
The Bureau also provides specialized services in support of capital projects and for other City departments and agencies in such areas as sustainable design evaluation, structural analysis, environmental compliance, hydraulic modeling research, and research into geology and soil conditions. It conducts research into all aspects of Public Works engineering, develops standard plans for its use in design, and distributes this information to the private sector for continuity and standardization.
Ethics Commission, City
In June of 1990, the voters of Los Angeles created the City Ethics Commission through passage of Proposition H. In addition to creating the Commission, the action of the voters implemented the most comprehensive local ethics and campaign finance program in the country. The ethics law helps to assure government decisions are made in the public interest, unattained by any consideration of private gain.
The City Ethics Commission is responsible for administering and enforcing the City’s laws relating to ethics, campaign financing and lobbying. The programs administered include: a campaign finance audit and disclosure program, a public matching funds program for City candidates, a lobbyist registration and disclosure program, and an ethics and financial disclosure program for City officials. To assist City employees, candidates and others in complying with the laws, the Commission provides oral and written advice, conducts training sessions, and produces manuals and informational materials. Further, the City Charter mandates that the Commission make legislative recommendations to the Council in these policy areas and authorizes it to investigate and enforce violations of the ethics, campaign finance and lobbying laws. To this end the Commission conducts audits of City campaigns and maintains a 24-hour Whistleblower Hotline (800) 824-4825 to receive confidential complaints and reports of violations.
Finance, Office of
The Office of Finance aims “to provide efficient, effective and responsible revenue collection and treasury services through a customer focused environment to taxpayers and City departments through management, assessment and application of best practices.” Finance serves as the custodian of all money deposited in the City Treasury, including managing the City’s investment portfolio and cash and debt management programs. It also collects City taxes and revenue from licenses, permits and fees other than those administered directly by other City departments. Most of this revenue goes into the City’s General Fund to support essential services such as those provided by the Police, Fire, Library, and Street Services Departments.
This Department provides Class-1 fire protection, rescue, and emergency medical services for nearly four million Los Angeles citizens. Through contractual agreement, this service is also provided to the City of San Fernando. This high level of professional service is conducted through five main bureaus which perform separate vital functions: Administrative Services Bureau, Training and Support Bureau, Bureau of Emergency Operations, Bureau of Fire Prevention and Public Safety, Emergency Services Bureau.
Fire & Police Pensions Department
This Department administers the Fire and Police Pension System for all uniformed fire, paramedic and police employees. The Department is responsible for the investment of pension funds in stocks, bonds, real estate and money market instruments.
General Services Department
The Department of General Services (GSD) provides centralized support services to City departments, elected officials, and non-City organizations, as directed by the Mayor and City Council. The Department’s responsibilities include: purchasing (the General Manager acts as the City’s Purchasing Agent); materials management and warehousing; mail and messenger services; maintenance and repair of the City’s vehicle and helicopter fleet; testing of soils, asphalt, and building construction materials; printing and duplication services; construction and maintenance of City-owned buildings; property leasing and management (including the Los Angeles Mall); custodial, recycling and moving services, security, and parking services for City facilities; and coordination of and logistical support for special events, visits by foreign dignitaries, the Mayor’s inauguration, and fund raisers for charitable organizations.
Housing & Community Investment Department
On July 1, 2013 Los Angeles’ housing and community investment programs officially integrated into the Los Angeles Housing and Community Investment Department (HCIDLA). HCIDLA is committed to building sustainable neighborhoods through affordable housing development and preservation, code enforcement, rent stabilization, human and community services. HCIDLA administers the following community services programs previously operated by the former Community Development Department (CDD):
- Family Source Centers
- Office of Traffic Safety
- Domestic Violence Services
- Community Action Board
- Commission on the Status of Women
- Human Relations Commission
- Commission on Community and Family Services
- Administration of the Consolidated Plan
- Environmental Review
HCIDLA also manages the entire portfolio of programs and services managed by the previous Los Angeles Housing Department (LAHD) such as the following:
- Rent Stabilization
- Code Enforcement
- Housing Finance and Development
- Homeownership Program
- Neighborhood Stabilization Program
- Lead Abatement Program
- Affordable Housing Trust Fund
- Asset Management
- Handyworker Program
All services and programs are place-based, integrating transit, community, economic, and housing development investments that are memorialized in the City’s Five-Year Consolidated Plan for 2013-2017.
The Housing Authority of the City of Los Angeles (HACLA) is one of the nation’s largest public housing authorities, and is the largest provider of affordable housing and rent assistance to low and very low-income households in the City of Los Angeles. Through a variety of programs, the HACLA owns and operates housing units and administers Section 8 Rent Assistance Vouchers. The HACLA also provides extensive economic development, employment, education and social programs as part of a commitment to foster healthy communities and promote economic self-sufficiency.
Information Technology Agency
The Information Technology Agency (ITA) is responsible for planning, designing, implementing, operating and coordinating the City’s information technology systems and networks, and for the delivery of information processing and communications services. This department provides all telecommunications regulatory services, cable television licensing and franchise enforcement, municipal cable programming and utilization, operates the City’s cable channel, and related matters.
Library, Los Angeles Public
The Los Angeles Public Library (LAPL) provides free and easy access to information and opportunities for life-long learning. These opportunities include variety a of programs and services for infants, children, teens and adults. The LAPL is one library (one collection of books and other materials and one staff of librarians and support personnel), which is accessed through a Central Library downtown, eight regional branch libraries, 59 community branches, four bookmobiles and the Internet.
The LAPL has more than six million books and other materials in its collection; over two million are at the Richard Riordan Central Library. All LAPL libraries provide state-of-the-art technology that includes a computerized catalog of library materials, Internet access, databases for a wide range of topics, and information about library locations, hours of service, events and programs. Patrons can also reserve materials and have them delivered from anywhere in the system to their local LAPL facility.
Neighborhood Empowerment, Department of
The Department of Neighborhood Empowerment (DONE) was created in 1999 and the department created a Plan for a Citywide System of Neighborhood Councils, which was adopted by the City Council and Mayor on May 31, 2001. The Neighborhood Councils are empowered to elect or select their own leaders, choose their own boundaries, and determine their own issues. As the centerpieces of this new system of participatory democracy, they are as independent from government as possible. The City provides them with the resources, training, and access that they need to hold their elected officials accountable, and ensure that their neighborhood priorities are given proper attention.
More than half of the Department’s employees are the community organizers who form the field staff. They operate from a main office in Downtown Los Angeles, and out of five additional access centers located throughout the City in Van Nuys, Reseda, Boyle Heights, the Eighth District Constituent Center, and San Pedro. The field staff, known as Project Coordinators, work closely with over 100 groups that are preparing to be officially certified as neighborhood councils.
The Personnel Department recruits employees, administers competitive examinations, and establishes eligible lists for employment. In addition, the Department recruits and examines sworn police and fire candidates and conducts background investigations. It establishes rules and regulations governing the promotion, transfer, leave of absence, removal, and reinstatement of City employees; administers the City's classification plan; administers the City's affirmative action and equal employment programs; and maintains a variety of employment records for all City employees.
The Personnel Department assists other departments with in-service training, placement, and counseling; administers employee health and dental insurance and other benefit programs; investigates grounds for removal or suspension of employees; investigates discrimination complaints; and conducts hearings. The Department administers preemployment health examinations; administers a workers' compensation program, including vocational rehabilitation for City employees; and provides medical care for persons in custody of the Police Department. It administers the City's Trip Reduction/Commuter Services Program which includes ridesharing, vanpooling, mass transit subsidies and employee parking.
The mission of the City Planning Department is to create and implement plans, policies and programs that realize a vision of Los Angeles as a collection of healthy and sustainable neighborhoods, each with a distinct sense of place, based on a foundation of mobility, economic vitality and improved quality of life for all residents.
This Department has the duty and power to enforce the penal divisions on the City Charter, the ordinances of the City, and the laws of the state and the nation for the purpose of protecting persons and property and for the preservation of the peace of the community. To these ends, the department engages in patrol, prevention of crime, investigation of reported crimes, apprehension of suspects, the gathering and presentation of evidence, the detention of unarraigned persons, the regulation of traffic, the investigation of traffic accidents, the custody of property, and such staff services as are necessary to engage in these activities. In addition it investigates and regulates solicitations for charitable projects, grants, endorsements to qualified charitable agencies, and determines eligibility of charitable organizations for exemption from payment of license and permit fees. It also investigates applicants, issues licenses, and regulates the conduct of bingo games in the City.
Port of Los Angeles
The Port of Los Angeles, America's Port® and the premier gateway for international commerce, is located in San Pedro Bay, 20 miles south of downtown Los Angeles. This thriving seaport not only sustains its competitive edge with record-setting cargo operations, but is also known for groundbreaking environmental initiatives, progressive security measures, and diverse recreational and educational facilities along the LA Waterfront.
The Port of Los Angeles encompasses 7,500 acres of land and water along 43 miles of waterfront. With both passenger and cargo terminals - including automobile, breakbulk, container, dry and liquid bulk, and warehouse facilities - the Port handles billions of dollars' worth of cargo each year.
Complementing its busy terminal operations with green alternatives, the Port of Los Angeles remains committed to managing resources and conducting developments and operations in both an environmentally and fiscally responsible manner. With an exceptional credit record, the Port maintains an AA bond rating, the highest rating attainable for self-funded ports. The Port also wields tremendous economic impact, generating employment for more than 3 million Americans nationwide. In California alone, nearly 1 million jobs are related to trade through the Port of Los Angeles.
Project Restore was established in 1986 to recapture the splendor of the Public Works Session Room in Los Angeles City Hall by replicating the original wooden pews which had been removed. With the completion of the restorations of Los Angeles City Hall and the Valley Municipal Building, this organization remains dedicated to the restoration and maintenance of valuable city buildings, preserving these landmarks in order to maintain the culture and history that reside within them.
Project Restore is now ready to embark on yet another challenging restoration project. Having recently secured a grant from the California Cultural and Historical Endowment for the restoration of the Hollyhock House (renowned architect Frank Lloyd Wright’s very first project in California) our staff will begin negotiations with the City of Los Angeles and other field related professionals. Once the project is completed, the Hollyhock House will continue to provide thousands of annual visitors with programs and exhibits for the appreciation and perpetuation of the arts.
Project Restore is also devoting its attention to projects like “First Now!” and “Civic Crossroads”. These strategic master plans for First Street and for Spring and Main Streets envision City Hall as the crossroads of enhanced streetscapes and vibrant districts running west to east from Bunker Hill to Mariachi Plaza, and south to north from the Historic Core to El Pueblo and Chinatown. Working with officials, staff, stakeholders and the public, these plans have already catalyzed cooperative planning and physical improvements to the civic heart of Los Angeles. I invite you to visit our website and monitor our progress and share my excitement about what lies in the years to come. Together we can continue to preserve our heritage for many generations to come!
Public Accountability (OPA), The Office of (Rate Payer)
The Office of Public Accountability (OPA) is a City department established by voter approved Charter Amendment I (adopted March 8, 2011) in order to shed greater light on the DWP’s operations and finances and to serve as an independent watchdog, charged with analyzing proposed increases in water and power rates on a timely and continuous basis. A citizen selection committee was formed to interview and select the OPA Executive Director. In February 2012, Frederick Pickel was selected and appointed Executive Director/Rate Payer Advocate (RPA).
Public Works Department
The Department of Public Works, is responsible for construction, renovation, and the operation of City facilities and infrastructure. Facilities include the Los Angeles International Airport, City Hall, Hyperion and Tillman Treatment Plants, Hyperion and park facilities. Infrastructure includes streets, bridges, sewers, and storm drains. The Board of Public Works Commissioners are the chief administrators of the Department of Public Works, overseeing the design and execution of department projects. They are the City’s only full time, policy-making board, serving as the General Manager of the Department of Public Works. The Board is an executive team composed of five members, selected and appointed by the Mayor of Los Angeles, and confirmed by the City Council to five-year terms. Directors of the Department's five Bureaus and the Executive Officer of the Board of Public Works report to the Board of Public Works.
Public Works, Board Offices of
This Office of the Board of Public Works is comprised of the Board Secretariat, the Offices of Community Beautification, Accounting, Management-Employee Services, Public Affairs, and Emergency Preparedness.
The Board Secretariat coordinates the organization and the administration of the Board of Public Works and is also responsible for accepting all proposals or bids for the Department’s construction contracts. The Board Secretariat reviews and maintains all construction project insurance documents, personal services contracts, and permits for the Department of Public Works.
The Office of Community Beautification is a long-term, Citywide anti-litter and anti-graffiti program. OCS serves as a resource for community improvement programs in the areas of graffiti removal, volunteer clean-up assistance, educational programs, and the community beautification matching fund program.
The Office of Accounting provides accounting and financial services to the Department and advises the Board and Bureau heads on accounting and financial matters. The Office also provides accounting and financial services to the Department, the City Controller, the City Administrative Officer, Treasurer, and other City Departments.
The Office of Management/Employee Services administers uniform personnel programs for the Department, and provides services pertaining to employee relations, affirmative action, discipline, drug/alcohol programs, violence prevention, counseling and employee personnel record processing, and employment verification.
The Public Affairs Office serves in the capacity of Public Information Officer for the Department of Public Works. It coordinates a variety of programs designed to increase public awareness and provides public outreach services.
The Emergency Preparedness Office represents and coordinates the Department in all emergency management activities and acts as the one-stop emergency operations contact for the Department.
Recreation & Parks
The Department of Recreation and Parks, operates and maintains over 420 parks on more than 15,000 acres of parkland, as well as 184 recreation centers, 2 state licensed child-care centers, and 31 senior centers. Some of the regional parks include Griffith, Sepulveda Basin, Hansen Dam, Ken Malloy, and Ernest Debs.
Other Department facilities include 13 golf courses and a youth golf academy, 368 children’s play areas including 19 that are specifically designed for children of all abilities, 256 ball fields, 56 soccer fields, 321 tennis courts, 61 swimming pools, 92 miles of hiking trails, 18 skateboard parks, and an outdoor roller hockey rink.
Venice and Cabrillo beaches are also part of the Department, as are Balboa, Echo Park, Hansen Dam, Hollenbeck, Lincoln, MacArthur, and Harbor Regional lakes, at which activities vary, but include fishing, canoeing/kayaking, and paddle boats. Seven residential campsites at locations within and outside City limits, offer a variety of nature-oriented experiences.
Among the museums, historic sites, and horticultural locations that are maintained by the Department are Griffith Observatory, the Los Angeles Maritime Museum, Banning Residence Museum, the Cabrillo Marine Aquarium, Travel Town (in Griffith Park), Fort MacArthur, Exposition Park Rose Garden and other community gardens, Orcutt Ranch, Campo de Cahuenga, Barnsdall Art Park, and the Drum Barracks Museum.
The Department has 1,524 full-time and 2,938 part-time employees, as well as 25,000 registered volunteers who work at Department facilities and conduct Department programs. A five-member Board of Recreation and Park Commissioners sets Department policy, which is implemented by the General Manager and Department staff. Construction of new facilities and improvement of existing ones is also supervised by the Department.
The Department offers a wide range of recreational, educational, and cultural programs and plenty of entertainment opportunities, including summer and winter concerts (in conjunction with the annual “Downtown on Ice” outdoor ice skating rink) at Pershing Square, Shakespeare by the Sea in San Pedro, concerts at the Greek Theater.
Sanitation Bureau (Public Works)
The Bureau of Sanitation collects, treats and disposes of sewage from homes and businesses throughout the greater Los Angeles Metropolitan Area, and for 27 other cities and agencies on a contractual basis. The Bureau also provides refuse collection, and disposal and recycling services to 720,000 households in the City of Los Angeles and to various City facilities. The Bureau controls the discharge of sewage, industrial wastes and storm waters into sewers, storm drains, open channel and navigable waters; inspects and maintains open storm water channels; maintains, operates and repairs all sanitary sewers, storm drains, culverts and appurtenant structures such as sewage and storm water pumping plants and sewer ventilating plants; and operates and maintains wastewater treatment plants, some of which reclaim water and produce electrical energy.
Street Lighting Bureau (Public Works)
The Bureau of Street Lighting provides engineering design, construction, maintenance and repair of the City’s Street Lighting System; maintains adequate roadway and sidewalk illumination for vehicular and pedestrian safety; prepares specifications, and cost estimates for new installations and maintenance assessments for operation of all streetlights in the Los Angeles City Lighting District; evaluates petitions for street lighting in accordance with the 1911 Improvement Act and requests for utilitarian (additional illumination) streetlights; provides technical services to other agencies; and participates in the development and application of national illumination standards.
Street Services Bureau (Public Works)
he Bureau of Street Services maintains, repairs, resurfaces, and cleans improved streets, alleys, bridges, tunnels, pedestrian subways, and related structures. The Bureau provides maintenance for unimproved roadways and alleys; and abates or removes weeds, illegally deposited debris and other hazards from improved and unimproved public and private properties. The Bureau maintains street trees and landscaped median islands and embankments; inspects, trims, removes, and plants trees; issues permits for tree removals, trimming, root pruning and planting; develops and maintains a street tree master plan and inventory; and administers tree trimming, planting, removal and landscaped median island maintenance contracts with private contractors. The Bureau enforces street use ordinances and inspects the movement of houses or oversize loads on City streets.
The Bureau is also responsible for the construction of access ramps associated with the American Disabilities Act; manages all Targeted Neighborhood Initiative work, which includes beautification of neighborhoods through streetscapes and street printing; constructs and performs minor maintenance on stairways, bridges and concrete gutters. The Bureau also provides design coordination and construction management of street projects within the public right-of-way. The projects may involve improvements to curb ramps, pedestrian facilities, street reconstruction, transit shelters, bridge and tunnel maintenance, pavement, curb and gutter, guardrail, stairways, bikeways, and other roadway items. In addition, the Bureau provides design construction and construction management services of streetscape projects; and provides the needed technical expertise and project management to handle these projects.
This Department is responsible for the development of plans to meet the ground transportation needs of the traveling public and commerce; it has centralized authority over the conceptual planning and operation of the City’s streets and highways system; and it provides a primary interface with the other government agencies on transportation matters. The Department studies traffic problems; analyzes the effect of new development on parking and highway needs; designs, installs and maintains traffic signs, signals, parking meters, street name signs, line striping and other transportation control devices; develops and operates bus transit programs for the general public and the elderly and disabled; coordinates the development of off-street parking; enforces parking regulations; administers the City’s Administrative Adjudication Program for parking citation appeals; collects parking violation revenues; collects parking meter revenue; provides for intersection control; provides crossing guard services at public and parochial schools; provides public utility regulation through investigation of services and rates of the privately owned public utilities, such as taxicabs, ambulances and sightseeing vehicles; and prepares and enforces provisions of franchises.
Water & Power, Department of
The Department of Water and Power is responsible for supplying the City and its inhabitants with water and electric energy. This is accomplished by constructing, operating, and maintaining works extending throughout the City and to Inyo and Mono Counties to import water and electric energy and to other western states to import electric energy. The rates for water and electric services are subject to the approval of the City Council and Mayor.
Zoo, Los Angeles
The Los Angeles Zoo nurtures wildlife and enriches the human spirit. Accessible to everyone who lives in or visits the Los Angeles area, the Zoo is a great place to explore with friends and family. But the mission goes beyond the excitement and wonderment of seeing exotic animals. The Zoo is committed to education and conservation. Each year thousands of school children enjoy tours with Zoo volunteer docents. In-depth classes, summer camp, preschool programs and community outreach introduce audiences of all ages to the wonderful wildlife of the world. Accredited by the American Association of Zoos and Aquariums, the L.A. Zoo cooperates with a network of other zoos to save rare and endangered species.