Technology Solutions 

Mission
To build a career that is worth having and business worth winning by delivering high-quality, secure, reliable, cost effective and customer-oriented business solutions to the offices of the Elected Officials and City departments. We improve efficiencies through the expanded use of communications and computer technology. 

Core Values:

• Win-Win-or no deal.
• Integrity - Do the right thing.
• Commitment - in all things.
• Creativity - ideas before results.
• Customers - always come first.
• Teamwork - together everyone achieves more.
• Trust - starts with honesty.
• Success - results through people.
  
  

The Technology Solutions Bureau is comprised of the following function: 

Elected Officials Support

Provide IT Support to all elected officials.  we support personal computers, telephones, intrusion alarms, Netware and Windows Server support, BlackBerry Enterprise Server support, Web-based application development, communications infrastructure, network security, email administration and remote access.

• Research new technologies and make recommendations in order to improve the efficiency of the operations of the offices of the elected officials.
• Facilitates communications among the department and the offices of the elected officials.

Mayor & Council Support:
Wayne Chan, Division Manager
(213) 978-3092
wayne.chan@lacity.org

City Attorney & Controller Support
James Lee, Division Manager
(213) 978-2872
james.lee@lacity.org

3-1-1 Call Center Operations/Technical Support

3-1-1 is an easy to remember, citywide, toll free number that provides immediate access to information and to more than 1,600 City non-emergency services.  Calls are answered 24 hours a day, 365 days a year by 3-1-1 Ambassadors who are trained to provide service and information, or to refer callers to the correct city agency the first time, every time.

• In addition to calling 3-1-1, the public and city employees alike can access service information by using the Citywide Service Directory (CSD) database via the Internet or Intranet.  The CSD is estremely user friendly and is searchable by easy to use keywords.
• Provide Technical support to maintain the call center functional 24 X 7.

Agnes Lung-Tam, Call Center Director
(213) 978-3064
agnes.lung-tam@lacity.org

Business Systems Support

Provide technical support services to City departments which include application design and development, post-implementation support, problem analysis, technical consulting, project management, and contractor monitor.

Van Horcher, Division Manager
(213) 922-7750
van.horcher@lacity.org