Mission statement

Vision of Success
(What we seek to be) 

We strive to be a model information and technology organization recognized for proactive leadership, innovation, and customer service. 

Mission Statement
(What we do) 

We, the employees of the City of Los Angeles, Information Technology Agency, are committed to excellence, and ensuring the business of government is efficient by providing an information technology infrastructure and systems that are reliable, long-term, financially viable and secure. We continuously strive to improve the dissemination of public service information through the expanded use of communications, computing technology, and effective telecommunications oversight. 

Core Values
(Guiding principles for achieving our mission and vision) 

• Pride: We take pride in our work. We strive for personal and professional excellence. We recognize and reward initiative.
   
• Quality: We ensure that our services and deliverables meet the highest quality standards found in the technology industry and adapt to an ever changing technology environment.
   
• Respect: We appreciate and value one another. Our actions are carried out with trust, integrity and fairness.
   
• Service: We focus on our customer needs. We recognize, in order to improve service, we must be a learning organization that seeks improvement and embraces accountability.
   
• Teamwork: We support a cooperative work environment. Our team is strengthened by the diversity and contributions of each member. We strive to communicate openly and honestly.