CITY INFORMATION RESOURCE GUIDE

FAQs (Frequently Asked Questions)

To get public information on any City Department, please visit any of my offices where I have City brochures, flyers and/or booklets available. You can also visit the City website at www.lacity.org or you can call 3-1-1.

Aging

The Department of Aging provides the City’s older population and caregivers information about available community resources and the numerous services provided within the City. They administer the Senior Community Service Employment Program (SCSEP) and oversee the Home and Community Based Technical Assistance Program and the Adult Day Support Centers.

Information and Assistance Hotline: 1-800-834-4777
Elder Abuse Emergency Line: 1-800-992-1660

Felicia Mahood Multipurpose Center, 310-479-4119
Israel Levin Senior Center, 310-396-0205
Westchester Senior Center, 310-649-3317
Westminster Senior Center, 310-396-3557

Los Angeles World Airports

Los Angeles World Airports (LAX, Ontario, Palmdale, Van Nuys) is responsible for the management, supervision and control of all airports and airport facilities under the jurisdiction of the City of Los Angeles.

General Information: 310-646-5252
Residential Soundproofing for the City of Los Angeles: 310-417-0940
Community Relations at LAX: 310-646-5742
Noise Complaints: 310- 646-9410

Animal Services

The Department of Animal Services is the City Department that issues animal licenses and administers our Animal Control Centers.

General Information (including Animal Adoption questions): 1-888-452-7381
Dog License Information: 213-482-9550
West Los Angeles Animal Shelter: 11950 Missouri Ave, Los Angeles, CA 90025, 1-888-452-7381 extension 144.

Building & Safety

The Department of Building & Safety enforces the City’s planning and zoning ordinances and issues building permits for construction in the City. To check who the inspector is for a particular construction site or to see if a particular construction site has an issued permit, please check Building & Safety’s website and click on ‘Property Activity Report’. Also contact Building & Safety if there is excess debris in a home or an abandoned vehicle in a yard.

General Information: 1-888-524-2845

Commission for Children, Youth and their Families

The Commission For Children, Youth and Their Families serves as an advocate to improve the life of children, youth and families through public policy, research and education.

General Information: 213-978-1840

City Attorney

The City Attorney prosecutes criminal and civil matters involving the City of Los Angeles. They also administer a number of crime prevention initiatives such as the Neighborhood Prosecutor Program and the City-wide Nuisance Abatement Program. They also offer a free Dispute Resolution Program with experienced mediators who assist residents in resolving disputes.

General Information (Civil): 213-978-7840
General Information (Criminal): 213-978-8310
Dispute Resolution: 310-202-2837 or email mediate@atty.lacity.org
Neighborhood Prosecutor/Nuisance Abatement Programs: 310-575-8500

City Clerk

To file a claim against the City of Los Angeles, please refer to the City Clerk’s office. Claim forms are also available online by visiting www.cityclerk.lacity.org or by calling 213-978-1133.

City Council Agendas 213-978-1133
Ordinances, LA Municipal Code, LA City Charter 213-978-1133

City Council

The Los Angeles City Council meets Tuesday, Wednesday and Friday in the John Ferraro Council Chambers, Room 340, City Hall, 200 North Spring Street, at 10:00 a.m.

Broadcast coverage of Council meetings:
CityView Channel 35
For Audio, Call:
213-621-CITY (Metro)
310-471-CITY (Westside)

Community Development Department

The Community Development Department administers the LA Bridges Program, oversees the Youth and Family Centers, oversees the Youth Opportunity Movement, administers neighborhood development in the City of Los Angeles and undertakes many of the City of Los Angeles’ grant writing efforts.

General Information: 213-744-7300

Youth and Family Centers in Council District 11:
Tom Bradley Youth and Family Center: (323) 692-0669
Vera Davis McClendon (Oakwood) Youth and Family Center: 767 California Avenue, Venice

Cultural Affairs

Cultural Affairs offers many services that encourage a variety of art skills in the City of Los Angeles. They administer the Public Arts Programs, Cultural Grant Programs, Arts Centers and Photography Centers.

General Information: 213-202-5500
To obtain a Mural Permit: 213-202-5523

Department on Disability

The Department on Disability is committed to insuring full access of services to persons with disabilities.
General Information: 213-485-6334

Office of Finance

The Office of Finance provides information to businesses and individuals regarding the City’s tax and fee collection programs. To obtain a business license, pay business taxes or obtain permits, contact the Office of Finance.

Customer Service Center: 213-473-5901

West LA Office: 310-575-8888
1828 Sawtelle Blvd, #102, Los Angeles, CA 90025
Westchester Office: 213-473-6750
7166 W. Manchester Ave, #9, Westchester 90045

Fire Department

Reporting Emergencies: 9-1-1 or 213-485-6180

Fire Station in the Council District 11:

Fire Station 5 (Westchester) 6621 W. Manchester Ave., LA 90045 213-485-6205
Fire Station 19 (Brentwood) 12229 Sunset Blvd., LA 90049 310-575-8519
Fire Station 23 (Pacific Palisades) 17281 Sunset Blvd., Pacific Palisades 310-575-8523
Fire Station 59 (West Los Angeles) 11505 W. Olympic Blvd., WLA 90025 310-575-8559
Fire Station 62 (Mar Vista/Del Rey): 3631 Centinela Ave., LA 90066 310.575-8562
Fire Station 63 (Venice): 1930 Shell Ave., Venice 90291 310.575-8563
Fire Station 69 (Pacific Palisades) 15045 Sunset Blvd., Pacific Palisades 310-575-8569
Fire Station 109 (Brentwood) 16500 Mulholland Drive, LA 90049 818-756-8610

Brush Clearance Unit: 818-374-1111
Community Emergency Response Team Training: 818-756-9674

Los Angeles Housing Department

The Housing Department oversees the Code Enforcement Program, housing complaints and the Rent Stabilization Ordinance. They investigate landlord/tenant disputes. They also advocate for affordable housing in the City of Los Angeles.

Public Information and customer service: 1-866-557-7368

Westside Regional Office: 310-524-1200
3415 S. Sepulveda Blvd, 15th Floor, Los Angeles, CA 90034

Housing Authority

The Housing Authority provides housing options and oversees the City’s Conventional Housing Developments and administers the Section 8 Housing Program in the City of Los Angeles.

General Information: 213-252-2500

Conventional Housing Developments in Council District 11:
Mar Vista Gardens: 310.398.5763

Human Relations Commission

The Commission is committed to reducing community conflict and tension and to building strong inter-group relations across the lines of race, religion, sexual orientation and disability.

General Information: 213-978-1660

Information Technology Agency

This agency monitors the City’s cable franchise providers and assists in resolving complaints.

Cable TV Consumer Complaint Hotline: 213-922-8380

Library Department

General Information: 213-228-7000
Renew Materials Toll Free: 1-888-577-5275

Libraries in Council District 11:

Brentwood: Donald Kaufman Brentwood Branch 310-575-8273
Mar Vista 310-390-3454
Pacific Palisades 310-459-2754
Playa Vista 310-437-6680
Venice (Abbot Kinney Branch) 310-821-1769
Westchester-Loyola Village 310-348-1096
West LA Branch 310-575-8323

City Planning Department

General Land Use Information: 213-482-7077

Police Department

Non-Emergency Police Response 1-877-275-5273
24 Hour Anonymous Tip Line 1-877-529-3855
Narcotics Hotline 1-800-662-2878
Noise Enforcement 213-473-7840

Report Terrorist Threat: 1-877-284-7328

Police Stations in Council District 11:
Pacific Area Police Station: 310-482-6334
12312 Culver Boulevard, Los Angeles 90066

West LA Area Police Station: 310-444-0701
1663 Butler Avenue Los Angeles, CA 90025

Department of Public Works

General Information: 213-978-0259

Bureau of Contract Administration

Administers contracts and permits for public works construction.

General Information: 213-580-1382
West LA Inspection Branch: 310-575-8391
1828 Sawtelle Blvd., #302, Los Angeles, CA 90025

Bureau of Engineering

Prepares designs/estimates for major public improvement projects. Issues engineering
permits.

West LA Office: 310-575-8384
1828 Sawtelle Blvd., 3rd Floor, Los Angeles, CA 90025

Bureau of Sanitation

The Bureau of Sanitation provides refuse collection (blue, green or black cans), bulky item pick up and provides collection points for disposal of hazardous waste.

Recycling and Refuse Collection Services: 1-800-773-2489
Bulky Item Pick-Up Request: 1-800-773-2489
www.lacity.org/san/service_request.htm
Household Hazardous Waste and Used Motor Oil Recycling: 1-800-988-6942

Hyperion Treatment Plant S.A.F.E. Collection Center: 1-800-988-6942
UCLA S.A.F.E. Collection Center 1-800-988-6942

Bureau of Street Lighting

The Bureau of Street Lighting designs, constructs, maintains and repairs the City’s street lights. They also coordinate the Lighting Assessment Districts in the City of Los Angeles.

Street Lights Out or Damaged (DWP) 800-342-5397
Request for new lights or upgrades 213-847-6382

Emergency after-hours DWP Electric Trouble Board: 1-800-821-5278

Bureau of Street Services

Street Services is the department if you’re inquiring about:

• Tree Trimming
• Street Resurfacing
• Street Use Inspection
• Lot Cleaning (alley clean-up)
• Street Maintenance (Street Sweeping and pothole repairs)

The Bureau of Street Services is the bureau that administers roadway improvements.
If there’s a pothole in your neighborhood, the Street Maintenance Division of Street Services will fill it. Street Maintenance also performs street sweeping, street resurfacing and tree trimming in the City of Los Angeles. Street Use Inspectors are also part of Street Services and their responsibility is to inspect obstructions in the public right-of-way.

General Information: 1-800-966-2489 or call 3-1-1

Office of Community Beautification
Graffiti Removal: 311 or 866-4 LA CITY or
Pacific Graffiti Solutions, 310-204-2749, pacificgraffitisolutions@yahoo.com

Department of Recreation and Parks

The Department of Recreation and Parks administers, maintains and operates parks and public land set aside for recreational use in the City of Los Angeles.

General Information: 1-888-527-2757
Emergency 24-Hour Line: 323-913-7390

Commission on the Status of Women
Email: laccsw@mailbox.lacity.org
The Commission on the Status of Women’s purpose is to advise the Mayor and the City Council on the needs and issues affecting women and promote their general welfare in the City of Los Angeles.

General Telephone: 213-978-0300

Department of Transportation

The Department of Transportation (DOT) oversees an array of transportation needs in our community. They administer the DASH and Commuter Express buses, and also provide transportation services to many of our elderly residents via City Ride. DOT is also responsible for installing and maintaining stop signs, speed limit signs and street name signs. Our Automated Traffic Surveillance and Control (ATSAC) System (traffic signals) is also controlled by DOT. DOT’s jurisdiction also includes parking enforcement and preferential parking and speed hump installation. Additionally, they regulate taxicab franchises in the City.

General Information 213-485-4184
Emergency Calls 818-752-5100
Abandoned Vehicles 1-800-222-6366
City Ride 310-808-7433
Dial-A-Ride 323-666-0895
Speed Humps (Western District Office) 310-575-8138
Immediate Parking Enforcement Dispatch Number (blocked driveways) 213-485-4184
Parking Violation Hotline 213-972-4932
Traffic Information: www.trafficinfo.lacity.org

Water and Power, Department of

24-Hour General Information: 1-800-342-5397

NON-CITY DEPARTMENT RESOURCE GUIDE

Los Angeles Consumer Affairs

Consumer Information & Complaints 213-974-1452

Los Angeles County Vector Control

6053 Bristol Parkway, 2nd Floor
Culver City 90230 310-665-8450
The department can inspect for rodent infestation and recommend a course of action and issue citations to landlords or other property owners who fail to deal with pest control problems.

Filming

FilmLa, Inc.

FilmLA, Inc. is the agency that acts as an intermediary between film production companies and the community. Please call them if you want to obtain a filming permitor have questions about permits that have or will be issued.

General Information: 213-977-8632

Homeless Resources

      Los Angeles Homeless Services Authority
      213-683-3333
      Shelter Hotline: 1-800-548-6047 or 1-800-660-4026 (TDD)

      PATH (People Assisting The Homeless) – Westside
      310-996-0034
      Outreach: 323-644-2216

      St. Joseph’s Center in Venice
      General Information: 310.396-6468

Public Safety/Public Assistance Phone Numbers

Narcotics Hotline: 1-800-662-2878
Narcotics/Substance Abuse Hotline: 1-800-252-6465
24-Hours Anonymous Hotline: 1-877-529-3855
Battered Woman Hotline: 310-392-8381
Child Abuse Hotline: 1-800-540-4000
Rape Hotline: 626-793-3385
Runaway Hotline: 1-800-231-6946
Suicide Hotline: 1-877-727-4747
Terrorist Threats: 1-877-A-THREAT
Los Angeles Rape and Battering Hotline: 213-626-3393
Rosa Parks Sexual Assault Crisis Center (Spanish Available): 323-751-9245
Teen Line (6pm to 10 pm): 310-855-HOPE
Youth Crisis Hotline: 1-800-843-5200

Shopping Cart Removal
1-800-252.4613