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Equal Employment Opportunity - Complaint Resolution Procedures

Welcome to the City's Workforce Investment Act Work program. We hope your participation in the program will be both enjoyable and rewarding. As part of the program, it is important you understand your rights and responsibilities as well as how to resolve a complaint or disagreement.

GENERAL RULES

You should receive a copy of the WIA Complaint Resolution Procedure when you attend the orientation at a WorkSource Center. You will be asked to sign that you have received a copy of the procedure. A copy of the receipt will be placed in your file.

If you feel that you did not receive the services you are eligible for, you may file a complaint. Complaints must be filed within one (1) year from when the incident occurred. All complaints, additional complaint issues, and withdrawals must be in writing. You will not be retaliated or discriminated because you file a complaint. The City of Los Angeles has 60 days from the date you filed your complaint to resolve the complaint.

You may hire an attorney at your own expense to represent you at all levels of the complaint process. There are four types of non-criminal complaints:

1. Complaints that allege a violation of Federal, State and City rules and regulations
2. Complaints that allege discrimination because of race, creed, color, sex, disability, political affiliation or beliefs
3. Complaints that allege that employees were laid off or fired in order to hire WIA participants
4. Complaints that allege that the employer failed to follow health and safety rules

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SUBMIT A COMPLAINT

You must first file your complaint with an EO Complaints Officer. If you do not know how to contact your local officer or need more information about your local WorkSource Center, you may contact CDD's EO Compliance Officer at the address and telephone numbers below.

Community Development Department
1200 West Seventh Street, 4th Floor
Los Angeles, CA 90017
Attn: EO Compliance Officer

EO Compliance Unit - (phone) 213-744-7277, (TTY) 213-744-7290

The CDD EO Compliance Unit will help you file a complaint, provide copies of documents such as WIA regulation, local rules, contracts, etc., and provide information about relevant regulations and rules. All WIA complaints must be in writing and include the following:

1. Your full name, telephone number, and mailing address
2. The agency's full name, telephone number, and mailing address
3. The facts and dates describing the alleged violation
4. How you want the complaint to be resolved

Please note that the EO Compliance Unit does not provide legal advice or represent either party to the complaint.

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COMPLAINT PROCESS

Once the WorkSource EO Complaints Unit receives your complaint, an Informal Resolution Meeting will be scheduled for you, the EO Complaints Officer and the representatives from the agency. The purpose of the meeting is (a) to find out about your complaint issues; (b) to discuss the issue; and (c) to resolve your complaint.

If a resolution is reached, a settlement agreement will be prepared. All parties in attendance will sign the settlement agreement. A copy will be mailed to the CDD EO Compliance Unit.

If there is no agreement, then the EO Complaints Officer must provide you with written notice of your right to request an administrative hearing before a hearing officer. The request should be sent to:

Community Development Department
1200 West Seventh Street, 4th Floor
Los Angeles, CA 90017
Attn: EO Compliance Officer

Include the following information in your request:

1. Your full name, telephone number, and mailing address
2. The agency's full name, telephone number, and mailing address
3. A copy of the written decision issued by the WorkSource Center
4. A statement of why you are requesting a hearing
5. Your resolution to the complaint

The CDD General Manager will mail you the decision within 60 calendar days from when you file the complaint. The written response will include recommended decisions, a list of solutions, and information pertaining to your right to request an appeal to the State Review Board.

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DISCRIMINATION COMPLAINT

Any complaint involving discrimination should be filed with the City of Los Angeles, EO Compliance Unit or Department of Labor, Civil Rights Center (CRC). You may file a complaint within 180 days from the incident.

Community Development Department 1200 West Seventh Street, 4th Floor Los Angeles, CA 90017 Attn: Eileen Scally EO Compliance Officer	OR		Directorate of Civil Rights Center (CRC) U.S. Department of Labor 200 Constitution Avenue N.W. Room N-4123 Washington, DC 20210
(213) 744-7277 TTY (213) 744-7290

If you choose to file with the City of Los Angeles, you must wait until the City provides you with a decision or until 60 days have passed, whichever comes first. If the City did not provide you with a written decision within 60 days of filing the complaint, you may file a complaint with CRC. If you are dissatisfied with the City's decision, you may file a complaint with CRC. Your complaint must be filed within 30 days from the date you received the City's decision.

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FRAUD and ABUSE COMPLAINT

WIA regulations require that the LWIA report immediately any allegations of possible program fraud or abuse to the Department of Labor, Office of Inspector General. Examples of fraud include: embezzlement, forgery, theft, falsification of records and claims, gross mismanagement, inaccurate fiscal or program reports and payroll deductions not made to the Internal Revenue Service of the State of California Franchise Board.

Any allegation(s) should be made immediately to:

Community Development Department
1200 West Seventh Street, 4th Floor
Los Angeles, CA 90017
Attn: Eileen Scally, EO Compliance Officer
(213) 744-7277, TTY (213) 744-7290

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